About Mary
Mary Steadman is an expert in ultimate guest service and networking having worked in the luxury hospitality and tourism industry for over 20 years. During this time, she has served as a senior manager, guest lecturer, trainer, business owner and board member. She is currently Co-Founder & Director of Partners at LURA Lifestyle Management.
Her hospitality career started at Fairmont Hotels and Resorts and then moved to a Small Luxury Hotel. During this time, she also held the positions of Secretary and Vice Director of Les Clefs d'Or Ontario. In 2008, Mary was responsible for the successful launch of the American Express Canadian Centurion Concierge service which she led for three years before relocating to the UK as Head of Concierge Services for American Express UK. Prior to creating LURA Lifestyle, she was Head of Services for Westfield Europe Limited and Director of International Concierge at Insignia Lifestyle Boutique. Mary holds a BA in Sociology from York University in Toronto, Canada.
Creating Magical Motivational Moments
Services
Services
Services
Mary has a passion for inspiring others to deliver exceptional service . She provides the tools so organisations can improve the services they provide while inspiring their teams to achieve the company goals.
Mary offers training & development, coaching and consulting on servicing the luxury lifestyle industry.
Clients
Clients
Clients
Some of Mary's clients include the NHS, connections, Les Clefs d'Or Great Britain, Ontario Funeral Association, University of Westminster, Ryerson University, Melia Hotels, Slovenia Business School, Ljubljana Tourism Board, Terme Krka, Goriška Brda wine region, White Carniola Tourism Board and Albany Bahamas.
Mary will work with your organisation to create a bespoke programme to enhance the client services offered and inspire a team to deliver consistent service excellence.
Podcast
Clients
Clients
LURA Listens- Mary interviews and listens to Luxury Lifestyle Leaders from around the world on topics such as Wellness, Travel, Retail, Gastronomy, Events, Marketing & P.R. These leaders share their insights, predictions and secrets.